I have downloaded and installed the latest IW Driver and Annotator software, yet I am still not able to use multiple pens on my IW2.

Please check the serial number of your IW2. If the serial number falls between 131514WI00001 ~ 131514WI00100 or 131521WI00001 ~ 131521WI00500, please contact us at cs@ipevo.com for assistance.

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