The ringtone is not audible.

Please check the following:

  • Active Mute: if a slashed musical tone icon appears on the screen, your phone is in the active mute state (i.e. no ringtones). To disable it, press and hold the # key.
  • Call alert setting: go to Menu > Settings > Tones > Call alert and make sure it is not Off.
  • Ring volume setting: go to Menu > Settings > Tones > Ring volume and make sure it is not 0.
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