The network connection might be problematic. To check, try pinging your Internet Service Provider (ISP) or a generic web address to see the amount of delay in the network.
- Open the Command Window from Start menu > All Programs > Accessories.
- Type in "ping <ISP address or website> -t" and you'll see the response time streamed in real time. (For example, to ping www.yahoo.com, type in "ping yahoo.com -t").
The amount of delay should not go beyond 100~200 ms in order to have a smooth conversation over the web. If it does, we recommend that you contact your ISP.