VZ-1 HD will not turn on (PC or Mac).

Please check the following:

  • VZ-1 HD is plugged into your computer via the included USB cord.
  • The latest Presenter software is installed and running.
  • Ensure you have pressed the power button on the front of the stand.

If you've tried all of the above yet the problem still persists, please unplug the camera, exit the software, restart the software, and replug the camera. Then, press the power button again.

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Comments

  • Avatar
    Grace Olmos

    My camera has no power at all.  It does not turn on

  • Avatar
    Grace Olmos

    My camera has no power at all.  It does not turn on, there is no power to it

  • Avatar
    Support

    If you are using VZ-1 with VGA monitor or projector, please make sure the USB cord is connected to a power source before pressing the power switch. If you are using USB mode with a computer, please try different USB ports and do not use a hub or extension. Try to power it up with each port and see if any of them work. If not, you should get a replacement from us using the online RMA form.

     

    RMA: http://www.ipevo.com/return-request-form

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