The Presenter software shows a blank screen, but video appears in Skype or other software.

Make sure you are not running any other webcam applications on your computer when you are using the Presenter software. If you still cannot view the video, please email us at  with the detailed system information of your computer. System information can be acquired using the methods below:

  • (Mac) (Apple logo) > About this Mac > More Info... > (System Profiler opens) > File > Save As...
  • (Windows) Run msinfo32.exe from the Command line, then save the information (File > Save As)
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